Privacy policy

Introduction

This Privacy Policy explains how Puneet Syntex Private Limited (“Company”, “we”, “us”, or “our”) collects, uses, stores, processes, and protects your personal information when you access or use our website, portal, or any services offered by us. By using our website or services, you consent to the practices described in this Privacy Policy.

What We Do with Your Information

When you purchase products or access services through our website or portal, we collect the personal information necessary to process your transaction, fulfil your order, and provide customer support. This may include your name, billing address, shipping address, email address, phone number, and any other information you voluntarily provide.

We automatically receive your Internet Protocol (IP) address and related technical details to help us understand your device, browser, and operating system for purposes such as security, analytics, fraud prevention, and service optimization.

If you opt to receive marketing communications, we may use your contact information to send you information about products, services, promotional offers, or updates. All processing of personal information is carried out for lawful and legitimate business purposes, including verification, fraud detection, compliance, operational improvement, and customer service.

Withdrawal of Consent

You may withdraw your consent for us to contact you or to continue processing your personal information at any time by writing to info@puneetsyntex.com. Withdrawal of consent does not affect the legality of any order/service processing carried out prior to such withdrawal.

We may continue to retain or process your information where such retention or processing is required for compliance with applicable laws, completion of transactions already initiated, establishment or defence of legal claims, prevention of fraud, or enforcement of our rights.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

When required to do so under any applicable law, regulation, legal process, or governmental direction.
When you breach, or are reasonably suspected of breaching, our Terms, policies, or contractual obligations.
To law enforcement agencies, regulatory authorities, or third parties for fraud prevention, risk management, protection of our rights or property, or the safety of our users or the public.
To trusted third parties who assist us in operating our website, conducting our business, delivering products, processing payments, or providing services, subject to strict contractual obligations and safeguards.

We do not sell your personal information.

Third-Party Services

We work with third-party service providers to facilitate payments, logistics, website hosting, analytics, marketing, and other operational functions. Such providers may collect, use, or disclose your personal information strictly to the extent necessary to perform the services contracted by us.

Certain third-party providers, including payment gateways and payment processors, follow their own privacy, security, and compliance practices. We recommend that you review their respective privacy policies to understand how your data will be handled.

Once you leave our website or are redirected to a third-party website, application, or service, our Privacy Policy and Terms cease to apply, and your interactions are governed solely by the policies of those third parties.

We are not responsible for the privacy, security, or content practices of external websites or applications.

Security

We implement reasonable administrative, technical, and physical security safeguards designed to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction. These measures may be updated from time to time in accordance with industry standards.

While we strive to protect your information, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. You acknowledge that you share information at your own risk.

Retention and Deletion of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or for such periods as required under applicable laws.

Once the purpose for collection has been fulfilled, or upon withdrawal of consent (where applicable), we will delete or anonymise your personal information unless retention is required under law, for dispute resolution, fraud prevention, accounting, audit requirements, or enforcement of our rights.

Children’s Data

We do not knowingly collect personal data from children under the age of eighteen without obtaining verifiable parental or guardian consent. We do not engage in tracking, profiling, behavioral monitoring, or targeted advertising directed at children.

If you believe that a child’s personal data has been provided to us without proper consent, please contact us immediately at info@puneetsyntex.com.

Your Rights

Subject to applicable law, you may:

Access the personal information we hold about you.
Request correction or updation of your information.
Request deletion of your personal information (subject to legal retention requirements).
Request details of third parties with whom your data has been shared.
Register a complaint regarding our data practices.

You may exercise these rights by contacting us at info@puneetsyntex.com.

Changes to this Privacy Policy

We may amend, modify, or update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after such posting constitutes your acceptance of the revised policy.

In the event of a merger, acquisition, restructuring, business transfer, or change of control, your personal information may be transferred to the new entity or owner as part of business continuity, subject to applicable legal requirements.

We encourage periodic review of this Privacy Policy to stay informed about how your information is collected and processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, improve website performance, personalize content, and support website analytics. Cookies help us recognise your device and tailor your experience.

You may disable cookies through your browser settings; however, doing so may affect certain website functionalities. By continuing to use our website without disabling cookies, you consent to the use of such technologies in accordance with this Privacy Policy.

Contact Information

If you wish to access, correct, amend, or delete your personal information, or if you have any questions, requests, or complaints regarding this Privacy Policy, you may contact us at:

Email: info@puneetsyntex.com

Entity: Puneet Syntex Private Limited

Address: 216, Jafferbhoy Industrial Premises Cooperative Society Limited, 111-H, Andheri Kurla Road, Mumbai, Maharashtra 400059