At Living Leisures, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement in accordance with the policy below.
A return request can be raised within 7 days of delivery if:
The product must be unused, unwashed, and in its original condition with the original packaging, tags, labels, and accessories intact.
Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging, tags, or labels may not be eligible for return.
Products that are damaged due to improper handling, washing, storage, or use after delivery are not eligible for return.
To request a return, please contact us within 7 days of delivery through our Contact Us page or by emailing support@livingleisures.com.
Please provide:
Our team will review the request and provide further instructions.
If you receive a wrong or damaged product, please contact us as soon as possible after delivery with clear photographs of the product, packaging, shipping label, and any visible damage.
After verification, we may arrange a replacement, exchange, or refund, depending on product availability and the circumstances of the case.
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If the refund is approved, the eligible refund amount will be processed to the original payment method used for the purchase.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
If the return is due to a wrong, damaged, defective, or incorrect product received from us, Living Leisures will arrange the return process as applicable.
For other eligible returns, return shipping charges may apply depending on the circumstances of the return.
An order cancellation request can be made before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may follow the applicable return process after delivery.
If an order is marked as delivered but has not been received, please contact us immediately so that we can investigate the delivery status with the shipping partner.
Where applicable, an eligible product may be replaced with the same product, subject to availability.
If the replacement product is unavailable, we may provide an alternative resolution, including a refund where applicable.
Refunds, returns, replacements, and exchanges are subject to verification of the product and the reason for the request.
Living Leisures reserves the right to reject a return request if the product does not meet the eligibility requirements mentioned in this policy.
For return or refund-related assistance, please contact us:
Email: support@livingleisures.com
Phone: +91 9920413867
Living Leisures
India
